MANAOLA’s return policy lasts 30 days from the shipped date. If 30 days have gone by since your shipping date, we cannot offer a refund or exchange.
To be eligible for a return, items must be unused, in its original packaging and in the same condition that you received it.
*PLEASE INCLUDE RECEIPT WITH RETURN*
Non-refundable items: Gift cards, Sale Items, & Undergarments
ALL SALES FINAL
ALL SALES FINAL on masks, undergarments, health and beauty items and sale/special items. This Includes but is not limited to online sale merchandise. Claims of not seeing “FINAL SALE” will not be accepted.
Refunds (if applicable)
Returns sent back after the postmarked date will not be approved. Items will be shipped back and returned to you at cost. Card used at the time of the purchase will be charged the postage/freight to ship the items back to you PLUS an additional $5.00 handling fee. Shipping and handling fees are not refundable. ALL CLAIMS ARE SUBJECT TO INSPECTION. Once your return is received and inspected, MANAOLA will send an email to notify you that we have received your returned item as well as the status of your return request. If the return is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Please allow 2-3 business days for processing, and 5-7 days for shipping.
Unacceptable Return Items
All garments are subject to examination. Item(s) must be unused, in its original packaging and in the same condition that you received it. Example: If there are make-up/deodorant stains, bad odors, worn or washed etc. we have the right to refuse your return. Your order will be sent back and charged for shipping to the original card the garment was purchased with. (If you believe an item was damaged during shipment, please check box that says manufacturing malfunction).
If you have not received a refund, please contact your bank account or credit card company as it may take some time before your refund is officially posted. If you have contacted your bank and credit card company and you have still not received your refund, please contact us at online@manaolahawaii.com.
Exchanges (if applicable)
MANAOLA only replaces items if they are defective or damaged. Please send us an email at online@manaolahawaii.com if you need to exchange the defective or damaged item. Please return the defective or damaged item to:
908B Waiakamilo Rd. Honolulu, HI 96817
If you desire a different size, style, or print please complete a new order and complete a refund for your purchased goods.
Shipping
To return your product, please mail your product to:
908B Waiakamilo Rd. Honolulu, HI 96817
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. **When shipping your return, you should consider using a trackable shipping service or purchasing shipping insurance. MANAOLA does not guarantee that we will receive your returned item.*
