Rewards FAQ – Manaola

manaola rewards faq

What is MANAOLA Rewards?

MANAOLA Rewards is MANAOLA’s Loyalty reward program that rewards YOU, our client, for your purchases, earning MANAPoints. MANAOLA Rewards is one way in which MANAOLA endeavors to reward and thank loyal clients for supporting our business and purchasing MANAOLA products.

How can I sign up for MANAPoints?

You can join MANAOLA Rewards three different ways:

1. go to www.manaolahawaii.com (“Websites”)

2. MANAOLA mobile app (“App”) follow the prompts to create an account. You will be required to provide the following information:

a. First and last name, email address and password.

b. Birthday (month, day) is optional to receive birthday offers. If you do not provide birthday information you will not receive your Birthday Reward.

3. In-store with our MANAOLA staff.

If I already have a Client Profile created, how do I link MANAPoints to it?

Any client that already has a MANAOLA Client profile will automatically be enrolled into our MANAOLA Rewards program.

How do I earn points?

You can earn MANApoints by making purchases at participating MANAOLA stores in the United States and online in the following ways:

1. MANAOLA online account and then paying with credit card, debit card or mobile wallet. You can earn 1 (one) MANApoint for every $1 (one) U.S. Dollar you spend online at www.manaolahawaii.com when you log into your MANAOLA account prior to paying with credit cards, debit cards, or mobile wallets.

2. Providing your phone number at a participating MANAOLA store and then paying with cash, credit card, debit card or mobile wallet. You can earn 1 (one) MANApoint for every $1 (one) U.S. Dollar you spend at participating MANAOLA stores when you provide your phone number at the register prior to paying with cash, credit cards, debit cards, or mobile wallets.

3. MANApoints Codes. You can earn MANApoints by entering MANApoints codes at www.manaolahawaii.com/rewards. MANApoints codes may, from time to time, be distributed through promotional materials or inside specially marked packages of MANAOLA products. The number of MANApoints awarded using MANApoints codes may vary. You can redeem a maximum of one (1) MANApoints codes per day. Certain other limitations may apply to MANApoints codes. For example, MANApoints codes may have expiration dates. Check the promotional materials or product packaging for specific restrictions applicable to a particular MANApoints code.

Can I earn points on past purchases?

Any purchases made on our MANAOLA Rewards Program launch date (11/11/2020) are eligible to earn MANAPoints. Purchases made prior to 11/11/2020 will not be eligible to earn MANAPoints.

How do I use my points?

MANApoints may be redeemed for complimentary coupons to be redeemed on MANAOLA items at participating MANAOLA stores in the United States. MANAOLA Rewards offers different Rewards based on different MANApoints redemption tiers. Note that the Rewards available and MANApoints redemption tiers may vary by location, and that MANAOLA may adjust the items included in each tier at any time in its sole discretion. The MANApoints redemption tiers for redeeming MANApoints at participating MANAOLA stores in the United States are as follows:

• 500 MANApoints = $5 off your next purchase

• 1000 MANApoints = $10 off your next purchase

• 1500 MANApoints = $15 off your next purchase

• 2000 MANApoints = $20 off your next purchase

• 3000 MANApoints = $30 off your next purchase

• 4000 MANApoints = $40 off your next purchase

• 5000 MANApoints = $50 off your next purchase

Do my points ever expire?

Unless otherwise noted, MANApoints are automatically added to your account within twenty-four (24) hours of your eligible purchase and expire six (6) months after the calendar month in which such MANApoints were earned. For example, if you earn MANApoints on January 15, 2020, they will expire on August 1, 2021. The oldest accrued MANApoints will be used first for redemptions. You can view and track your MANApoints balance and available Rewards, as well as any additional benefits for which you are eligible as a MANAOLA Rewards member, on www.manaolahawaii.com or by using the App.

How can I check my points balance?

You can check you MANAPoints balance in three different ways:

1. Go to www.manaolahawaii.com (“Websites”).

2. MANAOLA mobile app (“App”).

3. In-store with our MANAOLA staff.

What happens to my earned points if I return my purchase?

Your earned points from that purchase will be automatically deducted from your profile and will reflect on your client profile within 24 hours