• Orders are shipped from Honolulu, Hawaii. All orders placed over the weekend or on a holiday will be processed on the following business day in the order received. If there is a high volume of orders please allow 2-3 business days for order processing.

• In-Store pick up available at both retail locations. Orders placed before 5:00PM Monday will be delivered to stores on Tuesday. Orders placed before 5:00PM Thursday will be delivered on Friday. If we are able to deliver sooner than these specified days we will do so. Please check for a confirmation email for accurate pick up date and time. 
• Required Signature is a $5.00 additional service available on the checkout page. A signature will be required at the time of delivery for FEDEX or USPS to release the package to you for security purposes.

• For Domestic orders please allow 2-3 business days for order processing, and 5-7 business days for shipping.

• Contact online@manaolahawaii.com for any online inquiries.

• Any changes or cancellations must be made prior to shipment. We will not be responsible for unsettled e-mail requests or voicemail messages. Orders cannot be canceled once they have been packed or shipped. Customers must receive the merchandise and follow the standard return instructions. We will not be responsible for shipping return costs.

• Physical addresses are sent via Federal Express and PO Boxes are sent via US Postal Priority.

• All items categorized as Bulky such as but not limited to bags, handbags, home, pillows, & beanbags are charged an additional $15 shipping fee. 

• Shipping fees are non-refundable.